Frequently asked questions
FAQ's
How can I pay for my order?
How can I pay for my order?
We offer Cash on Delivery to make your Velora's shopping easy.
Do we ship orders nationwide?
Do we ship orders nationwide?
Yes, Velora ships to all cities across Bangladesh.
How can I get a refund?
How can I get a refund?
Contact veloraabd@gmail.com for our refund process.
Do I have to pay for shipping charges when replacing a product?
Do I have to pay for shipping charges when replacing a product?
Yes, unless the replacement is due to an error or defect from Velora.
Can I return a product after 7 days?
Can I return a product after 7 days?
We accept returns within 7 days of delivery.
What will happen if my return request is not approved?
What will happen if my return request is not approved?
If a return doesn’t meet our policy conditions, the item will be shipped back to you without refund or exchange. Our team will explain the reason clearly.
I still can't find what I'm looking for.
I still can't find what I'm looking for.
No worries! Email us at veloraabd@gmail.com, — we’re always here to help.